Organizational Intelligence: Challenges and Opportunities in Collaborative Decision-Making in Higher Education/ Psychology Course

Abstract

The article addresses the theme of organizational intelligence and its influence on collaborative decision-making in higher education institutions, especially in Psychology courses. The central problem investigated is how organizational intelligence can contribute to overcoming challenges and expanding opportunities in the decision-making processes of these institutions, considering the growing demands for agility and innovation in an environment marked by rapid technological change and high social, economic, and educational complexity. The justification for the research lies in the need to rethink university management, seeking greater integration of institutional knowledge, the adoption of innovative strategies, and the improvement of decision-making processes so that they are more open, transparent, and aligned with social demands. To achieve these objectives, the study adopted a qualitative approach of an exploratory and descriptive nature, using a systematic literature review in databases such as Scielo, Google Scholar, CAPES Journals, and specialized books, prioritizing publications from the last ten years, without disregarding the main classics on the topic. The analysis of the results was carried out through content analysis, enabling the identification and organization of the main challenges and opportunities in the researched area. The theoretical framework was based on broad concepts of intelligence, as defined by the American Psychological Association Dictionary and authors such as Pinheiro and Nascimento (1998) and Passos and Ferreira (2016), among others who discuss organizational intelligence as the collective capacity of organizations to learn, select, adapt, and systematize information, fostering integration, knowledge sharing, and qualified decision-making within the context of higher education institutions.”