The Importance of Emotional Intelligence in Leadership applied in the Organizational Context

Abstract

Emotional intelligence plays a fundamental role in the organizational environment, observing how leaders act with their own emotions and with the emotions of others. There is a notable shortage of managers capable of controlling their own feelings and handling conflicts arising from the workplace. In this context, this study aims to explore the relevance of emotional intelligence in the organizational context and its applicability in leadership. It is believed that emotional intelligence becomes an essential skill for people's success, both in their professional and personal lives. Therefore, EI influences not only the individual success of the manager, but also of the organization as a whole. For this, the methodology used was bibliographic research, articles, based on the works of Daniel Goleman, Chiavenato, among others. It is concluded that EI has become a key tool for organizations in developing leaders who seek to improve themselves, proving that the intelligent and correct use of emotion management in the organizational context helps to achieve better performance and create favorable results.